FAQ

If you want to order a product which is no longer in stock, you can always add it to your favourites so that it is memorized and you can find it easily when it becomes available again. New supplies come in regularly to keep your wait time to a minimum.

The Lifestyle boutique sells derivative products and image-related products of the Citroën brand. You can order the articles directly on the website and have them delivered to your home within 3-5 days.

The delivery method used by the Lifestyle boutique is Colissimo. You can consult the Delivery page for more detailed information about the website’s promises in terms of deadlines and prices. Your parcel will arrive 3-5 days after placing your order and you can track the progress of your order at any moment, from dispatch to delivery to your home, on the Colissimo website (www.colissimo.fr)

You can pay by Carte Bleue, Visa and Mastercard on the site. The payment is completely secure and we never obtain your bank account details which remain encrypted and protected during the entire process thanks to the SSL format used. For more information about payment methods, you can click on the following link: Secure Payment

To change your password:

-If you have logged in to the site, go to the section entitled “My Account/Change My E-mail and Password”. A procedure will allow you to change these elements independently.

-If you are unable to log in to the site, click on "forgot password" on the log in page. The procedure will be sent to the e-mail address that you gave when creating your account.

You can change all your personal information, such as your e-mail or home address, in the section entitled “My Account/My Details”.

When you receive a newsletter, you can click on a link at the bottom of the page to unsubscribe at any time.

You can contact our customer services by phone, post or e-mail. For more details, go to the page "Contact Us" 

Your invoice will be sent to you by e-mail the day after you place your order, when your products are dispatched. You can also find it 24h after placing your order in the section entitled "My Account/My Orders".

To use your promotional code, simply choose your products, add them to your shopping basket, and follow the different steps of the order procedure. Before payment, a page will show you all the products in your basket. You will be given the possibility to enter your promotional code. After validation of this code, the reduction will be calculated automatically and the total sum of your shopping basket (excluding delivery costs) will be updated.

Creating an account gives you access to all the different features that will be useful when ordering and tracking your order. Once you have placed an order, you can access the section entitled "My Account" and view your invoice, track the delivery of your parcel, and update your personal data. Furthermore, to allow us to process your order, we need information such as your delivery address and billing address.

All the information that you give to create your Peugeot account is used solely in the context of commercial relations between you and us. We do not transmit your information to any third parties and only Citroën has access to it. You can change this information or request that it be removed from our database at any time.

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You can delete and refuse the use of cookies at any time by changing the settings of your Internet browser.